The Hidden Cost of Downtime for a Service Event

Employee Questions

Number of hours per incident

Number of directly impacted employees per incident

Hourly wage of directly impacted employees

Indirect Employee Question

Number of indirectly impacted employees
(Finance, Purchasing, etc.)

Production Questions

Number of product units impacted per incident

Product cost per unit

Alternate Analysis Question

Total cost of an alternate analysis method

System Restoration Questions

Total labor cost to repair the system (external labor only)

Total material cost to repair the system (parts only)

Lost Customer Question

Financial impact of lost customers (damaged reputation)

Total Cost Avoidance

Employee(s)

Indirect Employee(s)

Production

Alternate Analysis

System Restoration

Lost Customers

Total Cost Avoidance

This calculator was developed by ROI-Calc and is an interactive tool for estimation and discussion purposes only.